Why am I having trouble making a purchase?

 Purchase problems are usually handled by the store where you made the purchase — Google Play, the Apple App Store, or Audiobooks's website. Here's what to do based on your platform.

On Android (Google Play)

All in-app purchases made on Android go through Google Play, regardless of your location. If a purchase isn't going through:

1. Try a different payment method if you have one saved in Google Play.
2. Check that your Google Play payment method is up to date.
3. Follow Google's troubleshooting steps for payment issues.
4. If the problem continues, contact Google Play Support directly using the "Contact us" button at the bottom of that page.

On iOS (Apple App Store)

All in-app purchases made on iPhone or iPad go through the Apple App Store, regardless of your location. If a purchase isn't going through:

1. Try a different payment method if you have one saved in your Apple ID.
2. Check that your Apple ID payment method is up to date.
3. Follow Apple's troubleshooting steps for payment issues.
4. If the problem continues, contact Apple Support directly using the "Contact Apple Support" link on that page.

On Audiobooks's website

If you're purchasing through audiobooks.app or the Audiobooks website and seeing an error:

1. Try a different payment method if you have one.
2. Make sure your billing information is entered correctly.
3. Try a different browser or clear your browser's cache and cookies.
4. If the issue persists, contact us — we're happy to help.

Still having trouble? Contact us