If the Audiobooks app is crashing, freezing, or not responding, try the steps below in order. Most issues can be resolved in minutes.
Step 1 — Force-close and reopen the app
Swipe the app away from your recent apps, then relaunch it. This clears any temporary glitch without affecting your progress or points.
Step 2 — Check for an app update
An outdated version is one of the most common causes of crashes. Open the App Store (iOS) or Google Play Store (Android), search for Audiobooks, and install any available update.
Step 3 — Restart your device
A full device restart clears memory and often resolves persistent freezes. Power off, wait a few seconds, and power back on.
Step 4 — Try airplane mode
Enable airplane mode, open the app, then disable airplane mode and reconnect. This forces a fresh network connection and can resolve loading or freezing issues.
Step 5 — Reinstall the app
If the steps above haven't helped, uninstall Audiobooks and reinstall it from the App Store or Google Play.
Your progress and points are safe. They are saved to your account, not your device. As long as you sign back in with the same account, everything will be right where you left it.
Still having trouble? Contact us
Before you contact us: Please have your User ID ready — it helps us find your account instantly. How do I find my User ID?
If the app is still crashing after trying all the steps above, reach out to our support team. Please include:
- Your User ID
- Your device model and operating system version
- A description of what happens when the crash occurs
- Any screenshots or screen recordings of the issue