What do I do if my books won’t load?

If a book or chapter isn't loading in the Audiobooks app, try these steps in order.

Step 1 — Check your internet connection

A weak or unstable connection is the most common cause of loading issues. Try the following:

• Switch between WiFi and mobile data to see which works better
• If on WiFi, move closer to your router or try a different network
• Enable airplane mode for 10 seconds, then disable it to force a fresh connection

Step 2 — Force-close and reopen the app

Swipe the app away from your recent apps, then relaunch it. This often clears loading errors immediately.

Step 3 — Check for an app update

An outdated version can cause content loading issues. Open the App Store (iOS) or Google Play Store (Android) and install any available Audiobooks update.

Step 4 — Free up storage space

If your device is low on storage, the app may struggle to load content. Head to More → Help and Support in the app to manage your downloaded content, or check your device settings to free up space.

Step 5 — Restart your device

A full device restart clears memory and can resolve persistent loading failures. Power off, wait a few seconds, and power back on.

Still not loading? Contact us

If the issue persists after trying all steps above, please reach out with the following information:

• Your User ID
• The title of the book or chapter that won't load
• Your device model and operating system version
• Any error messages or codes you see