If you completed a points purchase but the coins haven't appeared in your account, follow these steps before contacting support.
Step 1 — Wait a few minutes and refresh
Points purchases usually appear instantly, but occasionally take a few minutes to process. Close and reopen the app to refresh your balance before trying anything else.
Step 2 — Make sure you're on the right account
If you have more than one Audiobooks account (for example, one with Apple and one with Google), make sure you're logged in to the same account you used when you made the purchase.
Step 3 — Restore Purchases
Go to the More tab in the app and tap Restore Purchases. This re-syncs your account with your app store and credits any payments that were processed but not yet reflected.
Step 4 — Check your purchase confirmation
Verify that the purchase actually went through on your platform:
- App Store (iOS): Check your email for an Apple receipt, or open the App Store → your profile → Purchase History.
- Google Play (Android): Open Google Play → your profile → Payments & subscriptions → Budget & history.
- Audiobooks website: Check the email address you used for an order confirmation email.
If you don't see a charge or confirmation, the purchase may not have completed — try purchasing again.
Still missing points? Contact us
⚠️ Before you contact us: Please have your User ID ready — it helps us find your account instantly. How do I find my User ID?
If your points still haven't appeared after completing the steps above, contact us and include:
- Your User ID
- A screenshot of your purchase confirmation (App Store receipt, Google Play receipt, or order confirmation email)
- The points package you purchased (e.g. "500 coins")
- The date and approximate time of purchase
Once we confirm the purchase, we'll add your points as quickly as possible.