What is your refund policy?

Points are the only thing you can buy in Audiobooks+. This article explains when a refund is possible and how to request one. Because every purchase is processed by Apple, Google or our web shop, the process depends on where you bought your points.

Points purchases

Points are consumable: they are added to your account immediately and can be spent across any book. Once points have been spent, they cannot be refunded. If you bought points by mistake and have not used them, we can usually help.

iOS — bought through the Apple App Store

Apple manages all App Store billing, so refunds are requested from Apple:

1. Go to reportaproblem.apple.com and sign in.
2. Find the Audiobooks+ charge and select I’d like to request a refund.
3. Choose a reason and submit.

Time limit: Apple considers requests submitted within 60 days of the charge.

Android — bought through Google Play

Google Play manages Android billing:

1. Visit support.google.com/googleplay/answer/7018481.
2. Follow Google’s workflow to submit your request.
3. If Google cannot find the purchase, check you are signed in to the correct Google account.

Time limit: Google considers requests made within 48 hours. After that, contact our team and we will do our best to help.

Web — bought on audiobooks.inkitt.com

We process web payments ourselves, so our support team can review those requests directly. Use the "Submit a request" button at the top of this page and include your order confirmation email or receipt number. Unused point packages can be reviewed within 14 days of purchase.

Charges you don’t recognise

If you see an Audiobooks+ charge you do not recognise, contact our support team with the "Submit a request" button above and include:

• Your User ID
• The amount, date and last four digits of the payment method
• A screenshot of the charge or receipt